Setting up your unified communications system: A step-by-step guide

Setting up your unified communications system: A step-by-step guide

Good communication among your workforce is key to running a successful business. This is especially true if your business has a large number of employees, or if you or anyone else works remotely – you need to be able to keep in touch throughout the day in order to stay up to date on various tasks and find out how projects are progressing.

Luckily, there’s an effective way to bring your communications systems together: unified communications. Businesses that utilize this type of system experience a range of benefits. For example, it enables virtual collaboration, allowing multiple people to work on a document simultaneously, which is a great way to save time – no more emailing back and forth! Unified communication also includes video and voice calls. Not only is this useful for catching up at any point during the day, but it also lets you host meetings without having to waste time getting everybody into one room, or needing to wait for remote workers to get to the office.

If you’re interested in a new communications system for your business, this beginners’ guide to unified communications will tell you everything you need to know in order to set it up in just a few simple steps.

Plan ahead

Think about when you want your unified communications system installed and what sort of timeframe you would like it to be set up over. For example, if most of your workforce is remote, you’ll want to get the ball rolling on having the system set up as quickly as possible, so that workers can get used to the new system and begin to utilize its benefits.

You’ll also need to think about how unified communications will replace your current systems – if it happens in stages, what order will each system be replaced in? It’s a good idea to discuss this with your workforce so that you can work out the most efficient – and least disruptive – way to install unified communications.

Train your staff on the new system

Either immediately after or during the process of installing the new system, arrange for your workforce to receive some training on unified communications. As with any new system in the office, it’s important to ensure that everyone understands how to use it. This helps to save time and boost productivity in the workplace, as your employees will be less likely to make errors when using unified communications or to have to stop and ask questions. Unified communications are relatively simple to use, but a training session strengthens understanding and helps everyone to feel more confident when working with a new system.

Ask for feedback and review how well the new system is working

In the months after your unified communications system is installed, check in with everyone who uses it to find out how well the system is functioning. This gives you a chance to identify any current issues or potential problems and resolve them. By doing this, you’ll be able to deal with any difficulties the workforce may have with the system before they have a chance to impact the business, as well as find out about the positive effects unified communications have had.


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